Terms of Purchase for Dagnedovea

These Terms of Purchase (“Terms”) govern your purchase of products (including work bags, handbags, travel bags, gym bags, and laptop bags) from Dagnedovea (“we,” “us,” or “our”) through our website (www.dagnedovea.com, the “Site”). By placing an order on the Site, you (“you” or “Customer”) acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on the Site.

1. Order Placement and Acceptance

1.1 Order Submission

When you place an order on the Site, you are making a binding offer to purchase the selected products at the listed price (in USD, as specified in Section 4). All orders are subject to our verification and acceptance. We reserve the right to reject or cancel any order for any reason, including but not limited to:

  • Incorrect pricing or product information (e.g., typos, errors in product descriptions);
  • Unavailability of products (e.g., stock shortages);
  • Suspected fraud or unauthorized payment activity;
  • Violations of these Terms or our other policies.

1.2 Order Confirmation

Upon receiving your order, we will send a confirmation email to the email address you provided, acknowledging that we have received your order. This email does not constitute acceptance of your order. We will send a second “shipping confirmation” email once your order has been processed and shipped—this email signifies our formal acceptance of your order, and a binding contract between you and Dagnedovea will take effect at that time.

2. Shipping and Delivery

2.1 Processing and Shipping Times

  • Order Processing: We aim to process and ship all valid orders within 1–3 business days of receiving them. Processing times may be extended during peak periods (e.g., holidays, sales events) or due to unforeseen circumstances (e.g., weather delays, supply chain disruptions)—we will notify you promptly if such delays occur.
  • Delivery Times: After shipment, standard delivery typically takes 6–12 business days to reach its destination. Delivery times are estimates only and may vary based on your location, customs processing (for international shipments), or carrier delays. We are not liable for delays caused by third-party shipping carriers or factors beyond our reasonable control.

2.2 Shipping Costs

Dagnedovea offers free global shipping on all orders, regardless of order value or destination. No additional shipping fees will be added to your order total at checkout.

2.3 Delivery Responsibilities

You are responsible for providing accurate and complete shipping information (including address, contact number, and any necessary delivery instructions) at the time of order placement. We are not liable for delayed, lost, or misdelivered orders resulting from incorrect or incomplete shipping information provided by you. If your order is returned to us due to an undeliverable address, we will contact you to confirm the correct address and may reship the order (subject to availability) or issue a refund (per Section 3).

3. Returns and Refunds

3.1 Return Eligibility

You may return any unused, unwashed, and undamaged product (in its original packaging, with all tags and accessories intact) for a refund within 60 days of the date you receive the product. Customized or personalized products are not eligible for return unless they are defective or damaged upon arrival.

3.2 Return Process

To initiate a return:

  1. Contact our customer service team at [email protected] with your order number, the product(s) you wish to return, and the reason for the return.
  2. We will review your request and, if approved, send you a return authorization (RA) number and detailed return shipping instructions.
  3. Package the product(s) securely, include the RA number in the package, and ship the item(s) back to the address provided in the return instructions. You are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect (in which case we will reimburse your return shipping costs upon receipt and verification of the issue).

3.3 Refund Processing

  • Once we receive and inspect the returned product (to confirm it meets the return eligibility criteria), we will initiate a refund to the original payment method used for the purchase.
  • Refunds typically take 5–10 business days to appear in your account, depending on your payment provider’s processing times. We are not liable for delays in refund posting caused by your bank or payment processor.
  • Refunds will be issued in USD (the same currency used for the original purchase) and will include the full purchase price of the product(s), minus any non-refundable fees (if applicable—no such fees apply to standard returns). Shipping costs (which are free for original orders) are not refundable unless the return is due to our error (e.g., defective product, wrong item shipped).

4. Pricing and Payment

4.1 Currency and Pricing

All product prices on the Site are displayed and charged in United States Dollars (USD). We reserve the right to change product prices at any time without prior notice, but such changes will not affect orders that have already been confirmed (via a shipping confirmation email).

4.2 Payment Methods

We accept major credit cards (e.g., Visa, Mastercard, American Express), debit cards, and third-party payment processors (e.g., PayPal, Stripe) as specified on the checkout page. By providing payment information, you warrant that you are authorized to use the payment method and that the information you provide is accurate and complete.

4.3 Payment Security

We use industry-standard security measures (including SSL encryption) to protect your payment information during transmission. We do not store full credit card details—all payment processing is handled securely by our third-party payment providers, who comply with Payment Card Industry Data Security Standard (PCI DSS) requirements.

5. Product Information and Availability

5.1 Product Descriptions

We strive to provide accurate and detailed product descriptions (including dimensions, materials, colors, and features) on the Site. However, we do not guarantee that product images or descriptions are 100% accurate (e.g., color variations may occur due to device display settings, or minor material differences may exist between production batches). If you have questions about a product, please contact our customer service team before placing an order.

5.2 Stock Availability

Product availability is indicated on the Site (e.g., “In Stock,” “Out of Stock”). We reserve the right to limit the quantity of products you may purchase per order or per household. If a product becomes unavailable after you place an order (but before it is shipped), we will notify you promptly and cancel that portion of your order, issuing a full refund for the unavailable item(s) in accordance with Section 3.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Dagnedovea shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including but not limited to loss of profits, loss of data, or inconvenience) arising out of or related to your purchase, use, or inability to use our products or Services. Our total liability to you for any claim arising from these Terms or your purchase shall not exceed the total amount you paid for the product(s) in question.

This limitation of liability does not apply to damages caused by our gross negligence, willful misconduct, fraud, or failure to comply with applicable legal obligations (e.g., liability for personal injury caused by a defective product).

7. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make changes, we will revise the “Last Updated” date at the top of this page and post the updated Terms on the Site. Your continued use of the Site or placement of orders after the updated Terms are posted constitutes your acceptance of the changes. We encourage you to review these Terms periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Purchase, please contact our customer service team at:

Email: [email protected]

Last Updated: 2025.09.27