Refund Policy for Dagnedovea

At Dagnedovea, we want you to be completely satisfied with your purchase of our work bags, handbags, travel bags, gym bags, or laptop bags. This Refund Policy outlines the terms and conditions for requesting and processing refunds, ensuring transparency and clarity for all our customers. By placing an order on our website (www.dagnedovea.com), you agree to comply with this Refund Policy.

1. Eligibility for Refunds

To be eligible for a refund, your return must meet the following criteria:

  • Timeframe: You must initiate a refund request within 60 days of receiving your order. Requests made after this period will not be processed.
  • Product Condition: The product must be in its original, unused, unwashed, and undamaged condition. It should include all original packaging, tags, labels, and accessories (e.g., dust bags, straps, hardware) that came with the item.
  • Valid Reason: Refunds are approved for reasons such as:
  • Receiving a defective or damaged product (e.g., tears, broken hardware, incorrect stitching) upon delivery.
  • Receiving the wrong product (e.g., incorrect style, color, or size) compared to your order.
  • Dissatisfaction with the product (provided it meets the “unused and undamaged” condition requirement).
  • Exceptions: Customized or personalized products are not eligible for refunds unless they are defective or incorrect (due to our error). Clearance or final-sale items may also be excluded from refunds—this will be clearly indicated on the product listing.

2. How to Request a Refund

Follow these steps to initiate a refund:

  1. Contact Customer Service: First, send an email to our support team at [email protected]. Include the following details in your email:
  • Your full name and order number (found in your order confirmation email).
  • The name and SKU of the product(s) you wish to return for a refund.
  • A clear description of the reason for the refund (e.g., “defective strap”, “wrong color received”, “change of mind”).
  • Photographs (if applicable): For defective or damaged products, attach clear photos showing the issue (this helps expedite the review process).
  1. Receive Return Authorization (RA): Our team will review your request within 1-2 business days. If approved, we will send you a Return Authorization (RA) number and a pre-addressed return shipping label (for defective/wrong products) or detailed instructions on where to ship the item(s).
  • Note: For “change of mind” returns, you are responsible for covering the return shipping costs. We will not reimburse these costs unless the return is due to our error.
  1. Ship the Product Back: Package the eligible product(s) securely, include the RA number inside the package (or write it on the outside), and ship it to the address provided in the RA email. We recommend using a trackable shipping service to ensure the package reaches us—we are not liable for lost or missing return shipments.

3. Refund Processing Timeline

  • Return Inspection: Once we receive your returned package, our team will inspect the product to verify it meets the eligibility criteria. This inspection typically takes 2-3 business days.
  • Refund Initiation: If the inspection confirms eligibility, we will initiate the refund within 1 business day of approval.
  • Refund Crediting: Refunds are processed in United States Dollars (USD) (the same currency used for your original purchase) and will be credited back to your original payment method. The time it takes for the refund to appear in your account depends on your payment provider:
  • Credit/debit cards: 5-10 business days (processing times vary by bank).
  • PayPal or other digital wallets: 3-5 business days.
  • Delay Notifications: If your refund does not appear within the stated timeframe, contact your payment provider first (as delays often occur on their end). If you still need assistance, reach out to [email protected] with your refund reference number.

4. Refund Amount

The amount you receive will depend on the reason for the refund:

  • Defective/Wrong Products: You will receive a full refund of the product’s purchase price, including any original shipping costs (since we offer global free shipping, this means you get 100% of the amount you paid for the product). We will also reimburse your return shipping costs (if you provided proof of shipping payment).
  • Change of Mind: You will receive a full refund of the product’s purchase price (excluding any return shipping costs you incurred, as these are your responsibility).
  • Partial Refunds: In rare cases (e.g., a product is returned with minor missing accessories but is otherwise unused), we may offer a partial refund. The amount will be determined by our team and communicated to you before processing.

5. Special Cases

  • Cancelled Orders: If you cancel an order before it has been shipped, we will process a full refund within 2-3 business days of cancellation. If the order has already been shipped, you will need to follow the standard refund process (outlined in Section 2) once you receive the package.
  • Lost or Stolen Packages: If your order is lost or stolen during shipping (confirmed by the carrier), we will either send a replacement product (if in stock) or process a full refund—whichever you prefer. You must notify us within 10 days of the expected delivery date to claim this.
  • Damaged During Shipping: If your package arrives with visible damage (e.g., torn box, crushed packaging), inspect the product immediately. If the product inside is damaged, contact us within 48 hours of delivery with photos of the packaging and product damage to request a refund or replacement.

6. Contact Us for Refund Queries

If you have any questions, concerns, or need updates on your refund status, please contact our customer service team at [email protected]. We aim to resolve all refund-related issues within 3-5 business days and ensure a smooth experience for you.

Last Updated: 2025.09.27