Privacy Policy for Dagnedovea

At Dagnedovea (“we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.dagnedovea.com, the “Site”), purchase our products, or interact with our services (collectively, the “Services”). By accessing or using the Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information about you to provide and improve our Services, process your orders, and communicate with you. The information we collect falls into two categories: Personal Information (information that identifies you personally) and Non-Personal Information (information that does not identify you).

1.1 Personal Information

We may collect Personal Information from you when you:

  • Create an account on the Site;
  • Place an order for products (e.g., name, shipping address, billing address, email address, phone number, payment details);
  • Subscribe to our newsletter or marketing communications;
  • Contact our customer service team (e.g., via email at [email protected]);
  • Participate in surveys, promotions, or other interactive features on the Site.

The Personal Information we collect may include, but is not limited to: your full name, email address, phone number, shipping/billing addresses, payment card details (processed securely through third-party payment providers, as we do not store full payment card information), and account login credentials.

1.2 Non-Personal Information

We may collect Non-Personal Information automatically when you use the Site, such as:

  • Device information (e.g., device type, operating system, browser version);
  • Usage data (e.g., pages visited, time spent on the Site, links clicked, referral source);
  • Cookies and similar tracking technologies (see Section 3 for more details).

Non-Personal Information is aggregated or anonymized and cannot be used to identify you individually.

2. How We Use Your Information

We use your information for the following legitimate purposes, consistent with applicable data protection laws:

  • Process and fulfill orders: To confirm your purchase, arrange shipping, send order updates, and process returns or refunds.
  • Communicate with you: To respond to your inquiries, provide customer support, and send important updates (e.g., order confirmations, shipping notifications) via email, phone, or text (with your consent, where required).
  • Marketing and promotions: To send you newsletters, personalized product recommendations, and information about sales, new collections, or exclusive offers—only if you have opted in to receive such communications. You may unsubscribe at any time (see Section 6).
  • Improve our Services: To analyze how users interact with the Site, identify areas for improvement (e.g., website functionality, product selection), and develop new features or offerings.
  • Protect our business and users: To detect and prevent fraud, unauthorized access, or other illegal activities, and to comply with legal obligations (e.g., tax, shipping, or consumer protection laws).

3. Cookies and Tracking Technologies

We use cookies (small text files stored on your device) and similar tracking technologies (e.g., web beacons, pixels) to enhance your experience on the Site. These tools help us:

  • Remember your account preferences (e.g., login details, shipping address);
  • Track your browsing activity to personalize content and recommendations;
  • Measure the effectiveness of our marketing campaigns;
  • Improve website performance and security.

You can control cookies through your browser settings: most browsers allow you to block or delete cookies, but note that disabling cookies may limit your ability to use certain features of the Site (e.g., creating an account, placing orders). For more information about cookies, visit aboutcookies.org (a third-party resource).

4. How We Share Your Information

We do not sell, rent, or trade your Personal Information to third parties for marketing purposes. We may share your information with trusted third parties who assist us in operating the Site, processing orders, or providing services on our behalf. These third parties are contractually obligated to:

  • Use your information only to perform the services we request;
  • Maintain the confidentiality and security of your information;
  • Comply with applicable data protection laws.

Examples of such third parties include:

  • Payment processors (e.g., PayPal, Stripe) to securely process your payment information;
  • Shipping and logistics providers (e.g., UPS, FedEx) to deliver your orders;
  • Email service providers (e.g., Mailchimp) to send newsletters or order updates;
  • Analytics tools (e.g., Google Analytics) to analyze Site usage (using Non-Personal Information or anonymized data).

We may also disclose your information if required by law (e.g., in response to a court order, subpoena, or government request) or to protect our rights, property, or the safety of our users or others.

5. How We Protect Your Information

We implement reasonable technical, administrative, and physical security measures to protect your Personal Information from unauthorized access, use, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmitted between your device and the Site;
  • Restricted access to Personal Information (only authorized employees and third-party service providers may access it);
  • Regular security audits and updates to our systems;
  • Secure storage of data (in compliance with industry standards).

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to minimize risk.

6. Your Rights Regarding Your Information

Under applicable data protection laws (e.g., the General Data Protection Regulation (GDPR) for users in the European Union, or the California Consumer Privacy Act (CCPA) for users in California), you may have the following rights regarding your Personal Information:

  • Access: Request a copy of the Personal Information we hold about you;
  • Correction: Request that we update or correct inaccurate or incomplete Personal Information;
  • Deletion: Request that we delete your Personal Information (subject to legal or contractual obligations);
  • Restriction: Request that we restrict the use of your Personal Information (e.g., if you dispute its accuracy);
  • Data Portability: Request a copy of your Personal Information in a structured, machine-readable format (to transfer to another service provider);
  • Opt-Out: Unsubscribe from marketing communications by clicking the “unsubscribe” link in our emails or contacting us at [email protected].

To exercise any of these rights, please contact us at [email protected] with your request. We will respond to your request within a reasonable timeframe (as required by law) and may ask for additional information to verify your identity.

7. Children’s Privacy

Our Services are not intended for children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect Personal Information from children. If we learn that we have collected Personal Information from a child without parental consent, we will delete that information promptly. If you believe a child has provided us with Personal Information, please contact us at [email protected].

8. Third-Party Links

The Site may contain links to third-party websites or services (e.g., social media platforms, payment processors). This Privacy Policy does not apply to these third parties—we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make changes, we will revise the “Last Updated” date at the top of this page and post the updated policy on the Site. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the Services after the updated policy is posted constitutes your acceptance of the changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us at:

Email: [email protected]

We will respond to your inquiry as soon as possible.

Last Updated: 2025.09.27