Shipping Policy for Dagnedovea

At Dagnedovea, we strive to get your work bags, handbags, travel bags, gym bags, and laptop bags to you as quickly and smoothly as possible. This Shipping Policy outlines our shipping process, delivery timelines, costs, and related details to keep you informed every step of the way. By placing an order on our website (www.dagnedovea.com), you agree to the terms of this Shipping Policy.

1. Order Processing Time

After you place an order, we need time to prepare and verify your items before shipping. Our standard order processing timeline is:

1–3 business days: Most orders are processed, packed, and handed over to our shipping partners within this window.
Exceptions: During peak periods (e.g., holidays, sales events like Black Friday/Cyber Monday) or due to unforeseen circumstances (e.g., inventory shortages, logistics disruptions), processing time may be extended by 1–2 business days. We will notify you via email if your order experiences a delay beyond the standard 1–3 days.
Order Verification: We may contact you to confirm order details (e.g., shipping address, product specifications) if there is any ambiguity, which could slightly extend processing time—this is to ensure your order is accurate.

2. Shipping Methods and Delivery Timelines

We partner with trusted global shipping carriers (e.g., UPS, FedEx, DHL, and local postal services) to deliver your orders. Delivery timelines start from the day your order is shipped (not the day you place the order) and are as follows:

Standard Delivery: All orders are shipped via standard delivery, with an estimated transit time of 6–12 business days to reach most destinations worldwide.
Note: Business days exclude weekends (Saturday and Sunday) and local public holidays in your region or the carrier’s operating regions.
Delivery time variations: Remote locations (e.g., rural areas, islands) may experience slightly longer delivery times (up to 15 business days) due to limited carrier coverage. Customs clearance for international shipments can also cause minor delays—these are beyond our control, but we will assist with any necessary documentation if requested.

3. Shipping Costs

Dagnedovea offers free global shipping on all orders, regardless of order value, destination, or the number of items purchased. There are no hidden shipping fees— the price you see at checkout for your products is the total amount you pay (excluding any applicable local taxes or customs duties, which are your responsibility; see Section 5 for details).

4. Shipping Tracking

Once your order is shipped, we will send you a shipping confirmation email to the address you provided during checkout. This email includes:

A unique tracking number.
A link to the carrier’s tracking page, where you can monitor your order’s status in real time (e.g., when it leaves our warehouse, arrives at a regional hub, is out for delivery).
Tips for using the tracking tool (e.g., how often to check for updates, what to do if tracking information isn’t updating).
Tracking Limitations: It may take 24–48 hours for the carrier’s system to update tracking information after we send the shipping confirmation. If you don’t see tracking details immediately, please check back after this period. If tracking still shows no updates after 48 hours, contact us at [email protected] with your order number.

5. Customs, Taxes, and Duties

For international orders (shipments outside the country where our warehouse is located), you may be responsible for:

Customs Duties: Fees imposed by your country’s customs authority on imported goods. The amount varies by country and the value of your order.
Local Taxes: Sales tax, VAT (Value-Added Tax), or other import taxes required by your local government.
Payment Responsibility: Customs duties and taxes are not included in your order total or our free shipping offer—you will need to pay these directly to the customs authority or the delivery carrier when your order arrives (this is known as “destination country duties/taxes”).
Assistance with Documentation: We will include all necessary customs documentation (e.g., commercial invoice) with your order to facilitate clearance. If you need additional documents (e.g., certificate of origin), contact us at [email protected] before shipping, and we will provide them if possible.
Customs Delays: If your order is held by customs for inspection or due to missing documentation, we recommend contacting your local customs office directly for updates. Our team can provide order details to support your inquiry but cannot control customs processing times.

6. Shipping Address Requirements

To ensure successful delivery, please provide a complete, accurate, and detailed shipping address during checkout, including:

Full recipient name (no nicknames or abbreviations).
Street address (including apartment number, suite number, or building name if applicable).
City, state/province, postal/zip code (double-check for accuracy—incorrect codes often lead to delivery failures).
Country (clearly specified for international orders).
Valid phone number (for the carrier to contact you if there’s a delivery issue).

We are not liable for:

Delayed, lost, or returned orders due to incorrect or incomplete shipping addresses.
Orders that are returned to us because the recipient was unavailable to accept delivery (carriers typically attempt delivery 2–3 times before returning the package). If your order is returned to us for this reason, we will contact you to confirm a new shipping address and may reship the order (at no additional cost to you) or process a refund (per our Refund Policy) if you prefer.

7. Missing or Lost Shipments

If your order does not arrive within the estimated delivery timeline (6–12 business days, or 15 days for remote locations), please follow these steps:

Check the tracking information first: The carrier’s tracking page may show updates about delays or delivery attempts.
Contact us at [email protected] with your order number and tracking number. We will investigate the shipment with our carrier within 2–3 business days.
Resolution for lost shipments: If the carrier confirms the shipment is lost, we will either:

Reship the same items to you (if in stock) at no cost.
Process a full refund to your original payment method (per our Refund Policy).
Note: We can only initiate an investigation for lost shipments 15 days after the shipping date (to account for potential delays).

8. Contact Us for Shipping Queries

If you have questions about your order’s shipping status, need to update your shipping address (only possible if your order hasn’t been shipped yet), or have other shipping-related concerns, please contact our customer service team at [email protected]. We aim to respond to shipping inquiries within 1–2 business days and resolve issues promptly.

Last Updated: 2025.09.27